Technical Service Manager, Battery Materials

职位编号
2023-12185
招聘人数
1
职位类别
Regular Full-Time

Position Summary, 职位概述

Lead and optimize our technical support activities in the rapidly evolving filed of battery materials. As a crucial member of our team, the person will be responsible for communicating with customers the technical aspects of our products, ensuring customer satisfaction, providing technical advices and communicate internally with R&D to develop solutions.

Job Responsibilities, 工作职责

·       Act as the primary technical contact for key customers, introducing new products, addressing inquire, troubleshooting issues and ensuring timely and effective solutions.
·       Collaborate with cross-functional teams, like R&D, sales, quality, and production, to resolve complex technical challenges and optimize product performance.
·       Stay abreast of industrial trends, emerging technologies, and competitive landscapes to inform produce development and customer support strategies.
·       Work with R&D to develop and execute testing protocols to validate the performance in batteries. Has the ability to read and analyze data and provide recommendations for product improvement.
·       Develop training programs for internal teams and external customers to enhance their understanding of our products and the use of the products.
·       Collect customer feedback and work with cross-functional teams to enhance product features and address customer needs.

Requirements, 要求

Competencies (Knowledge, Skills and Behaviors)
·       Ability to proactively build connections broadly across target customer’s technology organization
·       Strong team player with positive attitude

·       Strong understanding of battery technology, materials characterization, and testing methodologies.
·       Proven experience in technical service management.
·       Excellent communication and interpersonal skills, with the ability to convey complex technical information to both technical and non-technical audiences.
·       Strong verbal and written communication skills/ Strong Presentation skills
·       Willingness to travel
 

Education/Experience
·       PhD degree in electro-chemistry, materials science, or related majors;
·       At least 3-year experience in lithium-ion battery industry and a familiarity with the space.

·       Good English communication skills.

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